Effective Date: August 3, 2025
Welcome to Pinakii Store (“Pinakii”, “we”, “us”, or “our”). These Terms & Conditions govern your access to and use of our website, https://pinakiistore.in/, and your purchase of products through the website.
By accessing, browsing, registering on, or purchasing from our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. About Pinakii Store
Pinakii Store is an online retail store offering handbags, tote bags, sling bags, shoulder bags and other fashion accessories.
Business Address:
Madhuvan Vihar Colony, Haibatmau Mawaiya,
Near SGPGI Hospital, Lucknow, Uttar Pradesh, India
Email: pinakiilifestyle@gmail.com
Phone/WhatsApp: +91 8445699823
2. Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding contract under applicable law.
- The information you provide to us is accurate and complete.
- You will use the website only for lawful purposes.
- You will not misuse, interfere with, or attempt to gain unauthorized access to the website or its systems.
If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, prices and other information displayed on the website are accurate.
However:
- Colours may appear slightly different depending on your device or screen settings.
- Minor variations in appearance, stitching, texture, hardware or finish may occur.
- Product availability may change without prior notice.
- We reserve the right to correct typographical, pricing, product-description or technical errors.
The actual product received may have minor differences from website photographs while remaining materially consistent with the advertised product.
4. Prices
All prices displayed on the website are in Indian Rupees (₹), unless otherwise stated.
Prices, discounts and promotional offers may be changed or withdrawn at any time without prior notice.
Where applicable, taxes, delivery charges or other charges will be displayed during the checkout process.
We reserve the right to cancel an order where a product has been listed at an obviously incorrect price due to a technical or human error. If payment has already been received for such an order, the amount paid will be refunded.
5. Orders and Acceptance
Placing an order through our website constitutes an offer to purchase the selected products.
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or other available communication channel. An order confirmation does not necessarily constitute final acceptance of the order.
We reserve the right to refuse or cancel an order, including where:
- The product is unavailable.
- There is an error in product information or pricing.
- We suspect fraudulent, unauthorized or suspicious activity.
- The delivery address cannot be serviced.
- The order appears to have been placed for resale or other unauthorized commercial purposes.
- Circumstances beyond our reasonable control prevent fulfilment.
If we cancel an order after receiving payment, the amount actually paid for the cancelled order will be refunded through the applicable payment method, subject to applicable payment-provider procedures.
6. Payment
Payments may be processed through third-party payment gateways or other payment providers made available at checkout.
By submitting payment information, you authorize the applicable payment provider to process the transaction.
We do not intend to store complete debit-card, credit-card, UPI PIN, CVV or banking credentials on our own servers. Payment information may be processed directly by authorized third-party payment providers according to their respective terms and privacy policies.
7. Shipping and Delivery
We aim to process and dispatch orders within a reasonable period after confirmation of payment.
Delivery timelines may vary depending on:
- Delivery location;
- Courier availability;
- Weather and transportation conditions;
- Public holidays;
- Operational disruptions;
- Incorrect or incomplete address information; and
- Other circumstances beyond our reasonable control.
The website currently advertises free worldwide shipping on orders above ₹1,999. Shipping conditions, eligibility and applicable exclusions may vary by destination and may be modified from time to time.
Customers are responsible for providing a complete and accurate delivery address and contact information.
For international orders, the customer may be responsible for customs duties, import taxes, local taxes or other charges imposed by the destination country unless expressly stated otherwise at checkout.
8. Delivery Issues
If an order is delayed, damaged, incorrectly delivered or otherwise has a delivery issue, please contact us as soon as reasonably possible at:
Email: pinakiilifestyle@gmail.com
WhatsApp/Phone: +91 8445699823
We may request photographs, order details, delivery information or other reasonable evidence to investigate the issue.
9. Returns and Refunds
Pinakii Store currently provides a 7-day money-back/return window, subject to the applicable product and return conditions.
To request a return, the customer should contact us within 7 days of delivery using:
Email: pinakiilifestyle@gmail.com
WhatsApp/Phone: +91 8445699823
The product should generally be returned in unused and saleable condition, with original packaging, tags and accessories where applicable.
Products that are used, damaged by the customer, altered, washed, stained, excessively worn or returned without required accessories/packaging may be refused for return where permitted by applicable law.
Certain products may be excluded from return where clearly identified at the time of purchase or where exclusion is permitted by applicable law.
Refunds will be processed after the returned product is received and inspected. Approved refunds will generally be made using the original payment method or another appropriate method.
Where a return is due to a defective, damaged, incorrect or materially misdescribed product, Pinakii will assess the issue and provide an appropriate remedy in accordance with applicable law.
Nothing in this section limits any mandatory consumer rights available under applicable law.
10. Cancellation
Customers may request cancellation of an order by contacting us as soon as possible.
An order that has already been processed, packed or shipped may not be eligible for cancellation and may instead need to be handled under the applicable return procedure.
Where cancellation is accepted and payment has already been received, the applicable refund will be processed through the relevant payment method.
11. Promotional Offers
Promotional offers, discount codes and sale prices may be subject to additional conditions.
Unless expressly stated otherwise:
- Offers cannot be combined.
- Offers cannot be exchanged for cash.
- Offers may have expiry dates or product restrictions.
- We reserve the right to modify or withdraw an offer where permitted by law.
12. Intellectual Property
All content available on the website, including but not limited to:
- Logos;
- Brand names;
- Product photographs;
- Product descriptions;
- Graphics;
- Website design;
- Text;
- Videos;
- Images; and
- Other original materials
is owned by or licensed to Pinakii Store and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit website content without our prior written permission, except as permitted by applicable law.
13. User Accounts
Where account registration is available, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.
You should notify us promptly if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or applicable law.
14. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes;
- Attempt unauthorized access to our website, servers or systems;
- Introduce malicious code, viruses or harmful software;
- Interfere with website functionality;
- Scrape, copy or reproduce website content for unauthorized commercial purposes;
- Submit false or misleading information;
- Engage in fraudulent transactions;
- Use another person’s payment method without authorization; or
- Engage in any activity that may damage Pinakii Store or its customers.
15. Third-Party Services and Links
Our website may use or integrate third-party services such as payment gateways, courier/logistics providers, analytics services, social-media platforms and other service providers.
Third-party services are governed by their own terms and privacy policies. Pinakii Store is not responsible for the independent policies or practices of third-party websites or services.
16. Website Availability
We try to keep the website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available.
The website may occasionally be unavailable due to maintenance, technical issues, updates, security measures or circumstances beyond our reasonable control.
17. Limitation of Liability
To the extent permitted by applicable law, Pinakii Store shall not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products.
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable Indian law.
18. Force Majeure
We shall not be responsible for delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic, war, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, courier disruptions or other unforeseen events.
19. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and disclose personal information.
By using the website, you acknowledge that you have read and understood our Privacy Policy.
20. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any revised version will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised terms to the extent permitted by applicable law.
21. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable consumer-protection laws and the jurisdiction of competent authorities, disputes shall be subject to the jurisdiction of the competent courts/authorities in Lucknow, Uttar Pradesh.
Nothing in these Terms & Conditions is intended to restrict any statutory consumer rights or remedies available to you under applicable law.
22. Grievance and Customer Support
For questions, complaints, returns, refunds or other concerns, please contact:
Pinakii Store
Madhuvan Vihar Colony, Haibatmau Mawaiya,
Near SGPGI Hospital, Lucknow, Uttar Pradesh, India
Email: pinakiilifestyle@gmail.com
Phone/WhatsApp: +91 8445699823
We will make reasonable efforts to acknowledge and resolve complaints in accordance with applicable law.
23. Contact Us
For any questions regarding these Terms & Conditions, please contact:
Email: pinakiilifestyle@gmail.com
Phone/WhatsApp: +91 8445699823
Address: Madhuvan Vihar Colony, Haibatmau Mawaiya, Near SGPGI Hospital, Lucknow, Uttar Pradesh, India
Last Updated: September 3, 2026