Effective Date: August 3, 2025
At Pinakii Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund in accordance with this Return & Refund Policy.
By placing an order on our website, you agree to the terms described below.
1. 7-Day Return Policy
We offer a 7-day return window from the date your order is delivered.
To be eligible for a return:
- You must contact us within 7 days of delivery.
- The product must be unused and in its original condition.
- The product must not have been washed, altered, damaged, stained or excessively used.
- The product should be returned with its original packaging, tags, accessories and other items supplied with the order, where applicable.
- You must provide your order number and other information reasonably required to process the return.
Returns that do not meet these conditions may be rejected.
2. Damaged, Defective or Incorrect Products
If you receive:
- A damaged product;
- A defective product;
- The wrong product; or
- A product that is materially different from what you ordered,
please contact us as soon as possible after delivery.
For faster resolution, please provide:
- Order number;
- Photographs of the product;
- Photographs of the packaging, where applicable; and
- A brief description of the issue.
We will review the claim and, where the claim is accepted, may offer a replacement, refund or another appropriate resolution in accordance with applicable law.
3. Change-of-Mind Returns
If you simply change your mind about your purchase, you may request a return within the 7-day return period, provided the product satisfies our return conditions.
The product must be returned unused, undamaged and in its original condition and packaging.
The cost of return shipping, where applicable, may be deducted from the refund or may be payable by the customer unless the return is due to a damaged, defective or incorrect product.
4. Products That May Not Be Eligible for Return
A return may not be accepted where the product:
- Has been used or worn;
- Has been washed or altered;
- Has been damaged after delivery due to customer handling;
- Has stains, marks, odours or other signs of use;
- Is missing original tags, packaging or accessories where applicable;
- Has been damaged due to improper storage or care; or
- Is otherwise not in a condition suitable for resale.
Products specifically identified as non-returnable at the time of purchase may also be excluded, subject to applicable consumer rights under law.
5. How to Request a Return
To request a return, contact Pinakii Store within 7 days of receiving your order.
Email: pinakiilifestyle@gmail.com
Phone/WhatsApp: +91 8445699823
Please include:
- Your name;
- Order number;
- Date of delivery;
- Product name;
- Reason for return; and
- Photographs/videos where relevant.
Our customer-support team will provide further instructions regarding the return process.
Please do not send products back to us without first contacting us and receiving return instructions.
6. Return Inspection
Once the returned product reaches us, it may be inspected to determine whether it satisfies the conditions of this policy.
Approval of a return does not automatically guarantee a refund. The final refund decision will be made after the returned product has been received and inspected.
If the returned product does not meet the applicable return conditions, we may reject the return and notify you accordingly.
7. Refunds
Once your return is approved, we will initiate the applicable refund.
Refunds will generally be made through the original payment method used for the purchase, where technically possible.
The time required for the refund to appear in your bank account, card account or payment wallet may depend on the payment provider or financial institution.
Pinakii Store is not responsible for delays caused solely by banks, payment gateways or other financial institutions.
8. Refund Amount
For an approved return, the refundable amount will generally be the amount paid for the eligible returned product.
Where applicable, shipping charges or return-shipping charges may be deducted from the refund, particularly for change-of-mind returns.
Where the return is due to a product being defective, damaged, incorrect or materially different from the order, Pinakii Store will assess the circumstances and provide an appropriate remedy in accordance with applicable law.
9. Partial Refunds
In certain circumstances, a partial refund may be offered where permitted by applicable law, including where:
- A product has minor damage that does not justify a full refund;
- An item is missing an accessory;
- The product has been used or handled beyond what is reasonably necessary to inspect it; or
- The value of the product has been reduced due to customer handling.
Any such determination will be communicated to the customer before the applicable refund is processed.
10. Exchanges
Product exchanges may be offered subject to product availability and the applicable return conditions.
If the requested replacement product is unavailable, we may offer a refund or another appropriate resolution.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
Email: pinakiilifestyle@gmail.com
Phone/WhatsApp: +91 8445699823
Cancellation requests received before processing or dispatch may be accepted.
Once an order has been processed, packed or shipped, cancellation may no longer be possible. In such cases, the order may need to be handled through the applicable return process.
12. Undelivered or Refused Shipments
If an order is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or was unavailable to receive the shipment after reasonable delivery attempts, we may contact the customer to arrange further delivery.
Additional shipping charges may apply for re-delivery where applicable.
Any refund for an undelivered order will be assessed based on the circumstances and applicable shipping or payment costs.
13. International Returns
For international orders, customers may be responsible for return shipping costs, customs charges, duties, taxes or other charges associated with returning a product, unless the return is due to an error, defect or damage attributable to Pinakii Store.
International refunds may take additional time due to payment processing, currency conversion or banking procedures.
14. Fraudulent or Abusive Returns
We reserve the right to investigate and take appropriate action against suspicious, fraudulent or abusive return activity.
This may include repeated claims involving products that have been used, damaged intentionally, returned after the applicable return period, or otherwise misrepresented.
Nothing in this section limits any rights available to consumers under applicable law.
15. Consumer Rights
This Return & Refund Policy is intended to supplement, and not restrict, any mandatory rights or remedies available to customers under applicable Indian consumer-protection laws.
Where applicable law provides a consumer with rights that are more favourable than this policy, those statutory rights will prevail.
16. Changes to This Policy
Pinakii Store may update this Return & Refund Policy from time to time.
Any changes will be published on this page with an updated effective date.
Customers are encouraged to review this policy before placing an order.
17. Contact Us
For returns, refunds, exchanges or any other order-related concerns, please contact:
Pinakii Store
Address:
Madhuvan Vihar Colony, Haibatmau Mawaiya,
Near SGPGI Hospital, Lucknow, Uttar Pradesh, India
Email: pinakiilifestyle@gmail.com
Phone/WhatsApp: +91 8445699823
Last Updated: September 3, 2026