Effective Date: August 3, 2025
Pinakii Store (“Pinakii”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://pinakiistore.in/.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, when we may share it, and the choices available to you.
By using our website or purchasing our products, you acknowledge this Privacy Policy.
1. Who We Are
Pinakii Store
Madhuvan Vihar Colony, Haibatmau Mawaiya,
Near SGPGI Hospital, Lucknow, Uttar Pradesh, India
Email: pinakiilifestyle@gmail.com
Phone/WhatsApp: +91 8445699823
For privacy-related questions or requests, please contact us using the above details.
2. Information We Collect
Depending on how you use our website, we may collect the following information.
A. Information You Provide
When you place an order, create an account, contact us or otherwise interact with our website, we may collect:
- Full name;
- Email address;
- Mobile/telephone number;
- Billing address;
- Shipping/delivery address;
- Order details;
- Product preferences;
- Information you provide when contacting customer support;
- Information submitted through website forms; and
- Other information you voluntarily provide.
B. Payment Information
When you make a purchase, payment information may be processed by third-party payment providers.
Depending on the payment method, this may include information such as transaction identifiers and payment-related details.
We do not ask customers to provide or share their UPI PIN, ATM PIN, CVV or banking passwords with us through email, WhatsApp, phone calls or website forms.
C. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Website pages visited;
- Approximate usage information;
- Referring website;
- Date and time of access; and
- Cookies or similar technologies.
The exact information collected may depend on the website platform, hosting provider, analytics tools and other services used by Pinakii Store.
3. Cookies
Our website may use cookies and similar technologies to:
- Keep items in your shopping cart;
- Enable website functionality;
- Remember preferences;
- Understand website usage;
- Improve website performance;
- Maintain security; and
- Support marketing or analytics activities where applicable.
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
4. How We Use Your Information
We may use personal information for legitimate business and operational purposes, including:
- Processing and fulfilling orders;
- Delivering products;
- Processing payments;
- Providing customer support;
- Communicating about orders;
- Handling returns, refunds and exchanges;
- Maintaining customer accounts;
- Responding to enquiries and complaints;
- Improving our products and website;
- Preventing fraud and unauthorized transactions;
- Maintaining website security;
- Sending service-related communications;
- Sending promotional communications where permitted and where you have provided the necessary consent;
- Complying with applicable legal and regulatory obligations; and
- Establishing, exercising or defending legal claims.
5. Legal Basis for Processing
We will process personal data in accordance with applicable law.
Depending on the circumstances, processing may be based on:
- Your consent;
- Your request to purchase products or receive services;
- Legitimate or lawful business purposes permitted by applicable law;
- Compliance with legal obligations; or
- Other lawful grounds available under applicable law.
Where processing is based on consent, you may withdraw consent in the manner permitted by applicable law. Withdrawal of consent may affect our ability to provide certain services where the relevant processing is necessary for those services.
6. Sharing of Information
We may share information with trusted third parties where reasonably necessary to operate our business and provide services to you.
These may include:
- Payment gateways and payment processors;
- Courier and logistics companies;
- Website hosting and technology providers;
- IT and technical-support providers;
- Analytics and website-performance providers;
- Customer-support service providers;
- Marketing and communication service providers, where applicable;
- Professional advisers;
- Government authorities, regulators or law-enforcement agencies where legally required; and
- Other service providers where disclosure is necessary for a legitimate business purpose and permitted by law.
We do not intend to sell your personal information as a standalone commercial asset.
7. Payment Security
Payments may be handled by third-party payment gateways.
Pinakii Store does not request customers to send confidential payment credentials such as UPI PINs, ATM PINs, passwords or card security codes through WhatsApp, email or telephone.
You should never disclose such information to anyone claiming to represent Pinakii Store.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You acknowledge that online transactions involve inherent security risks, although we take reasonable steps to reduce those risks.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and maintaining purchase records;
- Providing customer support;
- Handling returns, refunds and disputes;
- Meeting accounting, tax and legal requirements;
- Preventing fraud;
- Enforcing agreements; and
- Complying with applicable laws and regulatory requirements.
When personal information is no longer required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable legal and business requirements.
10. Your Rights and Choices
Subject to applicable law, you may have rights relating to your personal data, which may include:
- Requesting information about personal data being processed;
- Requesting correction of inaccurate or incomplete information;
- Requesting deletion/erasure where legally available;
- Withdrawing consent where processing is based on consent;
- Requesting information about certain disclosures or processing activities;
- Raising a complaint or grievance concerning processing of your personal data; and
- Exercising other rights available under applicable data-protection law.
To exercise an applicable right, contact us at:
Email: pinakiilifestyle@gmail.com
We may need to verify your identity before completing certain requests.
We will handle requests in accordance with applicable law.
11. Marketing Communications
Where permitted by law, we may send information about products, offers, discounts, new collections or other promotional communications.
You may opt out of promotional communications by:
- Using the unsubscribe option provided in an email, where available;
- Contacting us at pinakiilifestyle@gmail.com; or
- Contacting us through +91 8445699823.
Even if you opt out of marketing communications, we may continue to send essential service communications relating to orders, payments, deliveries, refunds, security or your account.
12. Children’s Privacy
Our website is intended for general consumers and is not knowingly directed toward children in circumstances where applicable law prohibits such processing.
We do not knowingly collect personal information from children where parental consent or other authorization is legally required.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.
13. Third-Party Websites and Services
Our website may contain links or integrations involving third parties, including payment providers, social-media platforms, logistics providers and other services.
If you follow a third-party link or use a third-party service, that third party’s privacy policy will apply.
Pinakii Store is not responsible for the privacy practices of independent third parties.
14. International Data Transfers
Some of our technology, payment, hosting, analytics, logistics or other service providers may process information outside India.
Where personal information is transferred or processed outside India, we will take steps required by applicable law and applicable contractual or organizational safeguards.
15. Data Breach and Security Incidents
If a personal-data breach occurs that triggers notification or other obligations under applicable law, we will take the steps required by the applicable legal and regulatory framework.
This may include investigating the incident, taking measures to contain or mitigate the impact, and providing notifications where legally required.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements or privacy practices.
The revised policy will be published on this page with an updated effective date.
You should periodically review this page for the latest version.
17. Grievances and Privacy Requests
For questions, privacy requests, complaints or concerns regarding the handling of your personal information, please contact:
Pinakii Store
Email: pinakiilifestyle@gmail.com
Phone/WhatsApp: +91 8445699823
Address:
Madhuvan Vihar Colony, Haibatmau Mawaiya,
Near SGPGI Hospital, Lucknow, Uttar Pradesh, India
We will make reasonable efforts to address your concern and handle applicable requests within the timelines required by law.
18. Governing Law
This Privacy Policy shall be governed by applicable laws of India.
Any dispute concerning this Privacy Policy shall be handled by the competent authorities/courts in accordance with applicable law.
19. Contact Us
For any questions about this Privacy Policy or the handling of your personal information:
Pinakii Store
Madhuvan Vihar Colony, Haibatmau Mawaiya,
Near SGPGI Hospital, Lucknow, Uttar Pradesh, India
Email: pinakiilifestyle@gmail.com
Phone/WhatsApp: +91 8445699823
Last Updated: September 3, 2026