Effective Date: July 6, 2026

Welcome to Pinakii (“we,” “our,” “us”), a Lucknow-based online brand specializing in premium bags and fashion accessories. These Terms & Conditions govern your use of our website and services. By accessing or using our website and placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

Eligibility

You must be at least 18 years of age or use this website under the supervision of a parent or legal guardian. By placing an order, you confirm that the information provided is accurate and complete.

Products

We make every effort to display our products, colors, descriptions, and specifications as accurately as possible. However, actual product colors may vary slightly due to differences in screen settings, lighting, or photography. Minor variations in stitching, texture, finish, or measurements are normal and do not constitute defects.

Pricing

All prices on the website are listed in Indian Rupees (₹) and include applicable GST unless otherwise stated. Shipping charges, if applicable, will be displayed during checkout. We reserve the right to change prices, offers, or promotions without prior notice.

Orders

All orders are subject to acceptance and product availability. After placing an order, you will receive an order confirmation by email or SMS. This confirmation does not signify acceptance of your order. We reserve the right to refuse or cancel any order due to stock unavailability, pricing errors, payment issues, suspected fraud, or any other valid reason. If your order is cancelled after payment has been received, the applicable refund will be processed.

Payments

We accept secure online payments through authorized payment gateways. Available payment methods may include UPI, credit cards, debit cards, net banking, wallets, and Cash on Delivery (where available). We do not store your card or banking information.

Shipping & Delivery

Pinakii delivers across India. Delivery timelines provided on the website are estimates only and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances. While we strive to ensure timely delivery, we are not responsible for delays caused by third-party logistics partners.

Order Cancellation

Orders may be cancelled only before they have been shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Returns & Refunds

Returns, replacements, and refunds are governed by our separate Return & Refund Policy. Please read the policy carefully before placing your order.

Intellectual Property

All content available on this website, including the Pinakii name, logo, product images, graphics, text, website design, and other materials, is the exclusive property of Pinakii and is protected under applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without our prior written permission.

User Conduct

You agree not to:

• Provide false or misleading information.

• Use the website for any unlawful purpose.

• Attempt unauthorized access to our systems.

• Upload viruses, malware, or harmful code.

• Interfere with the security or functionality of the website.

We reserve the right to suspend or terminate access for any violation of these Terms.

Limitation of Liability

To the maximum extent permitted by law, Pinakii shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Privacy

Your use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection, use, and processing of your information as described in the Privacy Policy.

Third-Party Services

Our website may use third-party payment gateways, courier partners, and other service providers. We are not responsible for the content, policies, or practices of these third-party services.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts in Lucknow, Uttar Pradesh.

Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on this website. Continued use of the website after such changes constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Pinakii
Lucknow, Uttar Pradesh, India

Email: info@pinakiistore.in
Phone: +91-8445699823

Last Updated: July 6, 2026